Avaya Architect

Job Description:

• Acts as an independent Architect and Design Lead in support of architecture designs to be consumed for global deployments of Avaya Unified Communications (UC) and Contact Center (CC) solutions
• Individual contributor that architects, designs, and documents Avaya CC and UC solutions: Solution/Application Overview and high-level call flow drawings
• Low-level design for all Avaya Aura solution components that include (but are not limited to) SIP and CM trunking, dial-plan, network region, IP workbooks, etc.
• Strong communications skills (written and verbal) with an ability to lead a project to guide the customer and cross-functional internal/partner teams for Cloud architecture, planning, low-level detailed UC/CC requirements gathering, design documentation, end-to-end solution integration, and failover testing.
• Technical oversight for the development, implementation, troubleshooting, and migration of Avaya CC and UC solutions.
• 5+ years of proven industry experience working with Avaya solutions in architecture, design, configuration, and implementation.
• Ability to work independently and in team environments and with discipline in a remote/home working environment.
• Willingness to travel based on project needs
• Ability to work on multiple projects at Avaya’s direction

Technical Skills:

• Strong Avaya UC and CC experience at the solution level spanning multiple Avaya products.
• Integration of Avaya systems with other third-party non-Avaya adjuncts CRM, Call Recording, Workforce Optimization, AI solutions, and others.
• Strong SIP session management and SIP protocol experience
• Security Architecture and Design signaling and media encryption
• Proficient in Microsoft Visio and Microsoft Office (Word, Excel, PowerPoint)
• Create architecture design artifacts for the solution PowerPoint high-level architecture and vision, technical Visio drawings, configuration details /test plans in Excel, and detailed descriptions in Microsoft Word.
• Experience with market-leading public Cloud solutions (AWS, Google, Azure) is a plus.
• Experience with core data networking and network management knowledge is a plus.
• Experience with cloud automation, cloud design patterns, and microservices is a plus.

Education:

• B.S. or M.S or like experience in one or more of the following areas – Telecommunication Networks, Computer Science, Electrical Engineering, Information Systems